Terms of Use & Conditions of Sales

TERMS OF USE AND CONDITIONS OF SALE

PLEASE READ CAREFULLY BOTH THESE TERMS AND CONDITIONS OF SALE
AND THE PRIVACY POLICY PRIOR TO PLACING AN ORDER WITH INDUCTION
THERAPIES, LLC OR COLLAGEN P.I.N. THESE POLICIES MAY AFFECT YOUR
LEGAL RIGHTS.
This website (“Website”) is owned and operated by Induction Therapies, LLC (“Company”).
These Terms of Use and Conditions of Sale, and any amendments or supplements thereto
(“Agreement”), form a legally binding agreement between you and the Company. This
Agreement governs your access to and use of this Website, and any order that you place with the
Company, including without limitation orders processed through the Website, orders placed by
telephone, email, fax, or through your Company Sales Representative (“Your Use”).
Your Use of this Website, will be deemed to constitute your consent to be bound by this
Agreement and will be enforceable in the same way as if you had signed the Agreement. IF
YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT,
PLEASE DO NOT USE THE WEBSITE, ORDER COMPANY PRODUCTS OR UTILIZE
COMPANY PRODUCTS.
LIMITATION ON COMPANY’S LIABILITY AND INDEMNIFICATION
YOU UNDERSTAND THAT THIS IS AN IMPORTANT LEGAL DOCUMENT RELATING
TO YOUR USE OF THE COMPANY’S PRODUCTS AND THE USE OF THE COMPANY’S
WEBSITE. THE COMPANY’S PRODUCTS ARE PROVIDED AS-IS WITH NO
GUARANTEES OR WARRANTIES. THE COMPANY MAKES NO WARRANTIES OF
ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES
OF MERCHANTABILTY OR FITNESS FOR A PARTICULAR PURPOSE.
YOU UNDERSTAND AND AGREE THAT COMPANY, ITS SUPPLIERS, PARENT
COMPANY OR COMPANIES, SUBSIDIARIES, REPRESENTATIVES, AGENTS OR
AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, AND YOU AGREE TO
INDEMNIFY, DEFEND AND HOLD THE COMPANY, ITS SUPPLIERS, PARENT
COMPANY OR COMPANIES, SUBSIDIARIES, REPRESENTATIVES, AGENTS OR
AFFILIATES HARMLESS, FROM ANY AND ALL CLAIMS, DEMANDS, ACTIONS,
CAUSES OF ACTION, LOSSES OR LIABILITIES WHATSOEVER ARISING FROM AND
RELATED TO MY USE OF THE COMPANY’S PRODUCTS OR THE COMPANY’S
WEBSITE, AS WELL AS ANY LOSS, DAMAGE OR INJURY, INCLUDING DEATH, THAT
MAY BE SUSTAINED BY YOU OR YOUR HEIRS, AGENTS OR ASSIGNS, OR CAUSED
TO OTHERS OR THEIR PROPERTY BY YOU OR YOUR HEIRS, AGENTS OR ASSIGNS. 

INFORMATION PROVIDED ON THE WEBSITE

No information contained on the Company’s website is intended as medical or healthcare advice,
and should not be relied upon as such. No information on the Company’s website is intended to
diagnose, treat or cure any illness. The information contained on this website should not be relied
upon as a substitute for medical advice obtained by a qualified and licensed healthcare provider.

You understand that you should always seek the advice of your healthcare provider prior to using
any product or engaging in any treatment. You understand that the Company, its agents and
representatives are not responsible for any consequence related to any action or inaction you take
based upon any information found on the Company’s website. The Company makes reasonable
efforts to keep the information on the website up to date and accurate, however, the Company
does not guarantee the accuracy or completeness of the information found on the website, and is
not responsible for any damage or loss related thereto.

OPERATION AND USE OF WEBSITE

You understand and agree that, without prior notice to you, the operation of the Company’s
website may be suspended or terminated at any time at the Company’s sole discretion. You
further understand and agree that the Company shall not be liable to you for any consequences or
damages of any kind resulting from the suspension or termination of the website. In the event
that the website is suspended or terminated, you agree that the provisions included in these
Terms of Use shall survive any such suspension or termination, and shall remain in full force and
effect.
THIS WEBSITE, AND THE CONTENT OF THIS WEBSITE ARE OFFERED ON AN “AS
IS” AND “AS AVAILABLE” BASIS. THE COMPANY MAKES NO GUARANTEE THAT
THE WEBSITE OR ANY OF ITS CONTENTS OR SERVICES WILL BE FREE OF ERRORS,
AVAILABLE AT ANY GIVEN TIME, SECURE, OR THAT YOUR USE OF THE WEBSITE
WILL BE UNINTERRUPTED, AND DISCLAIMS ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF FITNESS FOR A
PARTICULAR PURPOSE, WARRANTIES OF MERCHANTABILITY, AND NON-
INFRINGEMENT. THE COMPANY MAKES NO GUARANTEE THAT KNOWN DEFECTS
CONTAINED ON THE WEBSITE, OR IN THE INFORMATION PROVIDED ON THE
WEBSITE, WILL BE CORRECTED. THE COMPANY DOES NOT MAKE ANY
WARRANTY OR GUARANTEE AS TO THE ACCURACY OF THE INFORMATION
CONTAINED ON THE WEBSITE. YOU UNDERSTAND AND AGREE THAT ANY
INFORMATION OR CONTENT OBTAINED BY YOU IN ANY WAY IS USED AT YOUR
OWN RISK AND THE COMPANY WILL NOT BE LIABLE TO YOU FOR ANY DAMAGE
TO YOUR COMPUTER, COMPUTER SYSTEM, OR ANY OTHER ELECTRONIC
EQUIPMENT THAT RESULTS FROM ANY INFORMATION OR CONTENT THAT YOU
OBTAIN FROM THE WEBSITE.
YOU UNDERSTAND AND AGREE THAT ANY INFORMATION PROVIDED TO YOU BY
THE COMPANY IN ANY MEDIUM, INCLUDING WITHOUT LIMITATION
INFORMATION PROVIDED ON THE COMPANY WEBSITE, DOES NOT CREATE ANY
WARRANTY OR GUARANTEE THAT IS NOT EXPRESSLY SET FORTH IN THIS
AGREEMENT.

LINKS TO OTHER WEBSITES

The Company’s website may contain links to other websites and resources. You understand and
agree that the Company has no control over the content or information contained on or in these

other websites and resources, and the Company does not endorse or warrant the content or
information contained on or in those websites and resources. If you access, view or use any such
website or resource for any purpose, you do so at your own risk, and you agree that the Company
has no responsibility or liability for the availability, accessibility, content or legality of any such
external websites or resources. If you utilize a link from the Company’s website which takes you
to another website, you will be subject to the terms of use and privacy policy of that other
website.

MODIFICATIONS TO THIS AGREEMENT

You understand and agree that the Company may make changes to this Agreement and any other
policies and procedures found on the Company’s website without prior notice to you, and that
your continued use of the Company’s website constitutes your acceptance of and consent to any
such changes. You understand that any time that you visit the Company’s website, you should
check to see if a new version of these Terms of Use has been posted.

MANDATORY ARBITRATION

THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION AGREEMENT. THIS
MEANS THAT YOU AGREE TO SUBMIT ANY CLAIM, AS DEFINED HEREIN, TO
BINDING INDIVIDUAL ARBITRATION INSTEAD OF PROCEEDING IN A COURT OF
LAW. YOU MAY OPT OUT OF THIS MANDATORY ARBITRATION AGREEMENT,
HOWEVER, TO OPT OUT, YOU MUST FOLLOW THE PROCEDURES DESCRIBED
BELOW. THIS MANDATORY ARBITRATION AGREEMENT ALSO INCLUDES A CLASS
ACTION WAIVER, WHICH MEANS THAT YOU AGREE TO PURSUE ANY CLAIMS AS
AN INDIVIDUAL AND NOT AS PART OF A CLASS ACTION SUIT.
ELIGIBILITY TO USE THE WEBSITE

In order to utilize this Website, you must be at least eighteen (18) years of age, and not barred for
any reason from entering into this legally binding Agreement with the Company, or be over the
age of thirteen (13) years of age and have the consent of your parent or legal guardian to use the
Website. This Website is not intended for use by anyone under the age of thirteen (13) years of
age, and persons under the age of thirteen (13) are prohibited from using the Website. By using
the Website, you are affirming that you are at least thirteen (13) years of age.
PURCHASING COMPANY PRODUCT

If you place an order with the Company, payment must be received by the Company prior to the
Company accepting the order, processing the order, and shipping the order to you. All orders
placed by you are subject to the terms of this Agreement and are conditioned upon your
acceptance of, and agreement to, the terms of the Agreement. All orders are subject to
availability of the products. Product pricing and availability are subject to change without prior
notice to you. The Company will make every effort to ensure that the information regarding

product pricing and availability is current and accurate. If any product(s) you have ordered are
not available, the Company shall make reasonable efforts to inform you promptly, and may offer
you alternative product(s) of equal quality and value to the product(s) contained in the order. The
Company reserves the right to revoke or change any of the information contained in the website
at any time, including after such time as your order has been accepted and processed. If an error
is discovered after your credit card has been charged for an order, and your order is cancelled as
a result of such error, the Company will refund your credit card for the full amount of the order.
Company reserves the right to reject orders for any reason.
Sales tax: The Company is required to charge and collect applicable local and state sales tax on
orders shipped to certain states, which may include tax on shipping and handling charges. Taxes
will apply to most or all of the merchandise sold on this website, and will be reflected on your
final order.
Payment Information: When ordering products from the Company, you agree to provide
current and accurate payment information for each order placed, and you represent and certify
that you will only provide payment information which is yours or which you have authorization
to provide to the Company. The Company reserves the right to refuse or cancel any order, or
suspend or terminate your account, if the Company has good cause to believe that you have
provided erroneous, incomplete or falsified payment information to the Company in connection
with any order placed with the Company. You further agree that placement of an order through
the Company’s website is sufficient to satisfy any applicable Statute of Frauds, and that no
additional writing will be necessary.
Returns/Refunds: You may return product purchased from the Company only pursuant to the
terms contained on the Company’s Order Form. If you wish to return product, you must notify
Company within ten (10) days of your receipt of the product of your intent to return the product.
All returns must be received by the Company within fifteen (15) days of the initial shipment of
the product by the Company to you. The Company will not accept any returns of product unless
it is unopened, new and in the original box. All returns are subject to the Company’s fifteen
percent (15%) restocking fee. The Company will refund your payment via check if your product
is returned in compliance with the above policy, and will refund your payment within seven (7)
days of our receipt of the returned product if the product was purchased using third-party credit.
Unless you are a Private Label Account, Company does not permit resale of its products on
the Internet. If Company discovers that you are placing orders with the intent of reselling
the products on the Internet, Company reserves the right to immediately cancel your
order, terminate your account, and pursue all legal remedies against you under applicable
state and federal law. Company also reserves the right to report your activity to federal,
state, and/or local law enforcement agencies. To learn about Private Labeling, contact your
local sales representative or the Corporate Office at 1-877-746-4407 or via email at
info@collagenpin.com.

USER ACCOUNTS

To make purchases from the Company’s website, you may be required to establish and maintain
an account. You may be required to log into your account in order to make a purchase, access
information from the website, or perform other activities on the website. You may also be
required to provide a valid form of payment in connection with your account, such as a debit or
credit card. You are responsible for maintaining the confidentiality of all information related to
your account, including without limitation, your password. By creating an account in connection
with this website, you agree to accept responsibility for all activity related to your account. You
understand that if you are under the age of eighteen (18), you cannot use the Company website
without the consent of your parent or legal guardian. The Company, at its discretion, has the
right to terminate your account, refuse to accept orders from you, cancel orders from you, and
edit or remove content placed by you on the website.

SHIPPING AND RISK OF LOSS

The Company will add standard applicable shipping and handling fees to your order. The
Company will use commercially reasonable efforts to ship your order promptly after receipt of
payment for your order. Company may provide shipping estimates to you, however these are
good faith estimates and not guarantees as to when you will receive your order. You also
understand that the availability of some products may be limited and not available for immediate
delivery. If your order will be delayed more than thirty (30) days from the date which the
Company receives payment from you for that order, Company will make reasonable efforts to
contact you to advise of the delay. If, before the time of shipment, you notify the Company that
you no longer wish to receive the order, the Company will cancel the order and refund the
amount tendered by you for the order. If you cancel the order after the time of shipment, your
cancellation may subject you to the Company’s fifteen percent (15%) restocking fee.
The Company shall not be liable for any damage, loss or cost related to any delay in shipment or
delivery. All items purchased from the Company are delivered to shipment carriers, and the risk
of loss of, or damage to, your order passes to you upon our delivery to the shipment carrier.

AUTOSHIP POLICY

The Company Autoship Program is an elective agreement which allows a continuing monthly
order to be automatically shipped to you and paid via a credit or debit card supplied by you. By
signing the Autoship agreement contained on the Company Order form, you agree to participate
in the Autoship Program, and agree to the following terms and conditions:
1. Ordering: You will specify the quantity and type of product(s) which you desire to
receive every month on the Autoship Order Form which is part of this Agreement.
2. Method of Payment: You will supply the Company with a valid VISA,
MASTERCARD, AMEX, or DISCOVER number(s), expiration date(s), and security
code(s) in the space provided on the Automated Order Form. You are obligated to
provide accurate and current billing information to the Company, including without
limitation, credit card numbers, billing addresses and shipping addresses. If your credit
card is unable to be processed for payment, the Company is not obligated to ship your
Autoship Order until the full balance is paid in advance. All purchases made by you

pursuant to the Autoship Program shall be paid by credit or debit card. The method(s) of
payment you have selected will not be changed without your prior written authorization.
You authorize the Company to establish an automatic credit card debit arrangement as
specified in the Automated Order Form to pay for each monthly automatic delivery of the
products specified on the Automated Order Form. Each month the card listed will be
debited the business day prior to the designated shipment day, or on the designated
shipment day. If the designated shipment day falls on a Saturday, Sunday or a holiday,
your card will be debited on the business day prior to the designated shipment day. The
Company will make no other charges to your credit card account except those which you
have authorized. You understand that sales tax and shipping charges may fluctuate, and
that you will be charged for sales tax and shipping charges in connection with each
Autoship Order.

3. Shipping: You understand that the Company ships orders daily (Monday – Friday). If
your designated shipment date falls on a Saturday, Sunday or holiday, the Company will
ship your order on the previous business day. Shipments to the states of Alaska and
Hawaii will have higher shipping rates, regardless of the amount or quantity of items
ordered. You understand and agree that the products selected on the Automated Order
Form will be sent to the address listed on the Automated Order Form unless you notify
the Company in writing of changes you wish to make. The Company will make the
adjustments specified in your written notification no later than five (5) business days after
receiving such notice. You understand that any changes to future orders must be made at
least five (5) days prior to the designated monthly shipping date with respect to which
you wish to make a change. If changes are not made at least (5) days prior to the
designated monthly shipping date to which you wish to make a change, you understand
that your changes will not apply to that shipment. All changes to future orders may be
made by calling 1-877-746-4407, emailing info@collagenpin.com, or sending written
communication to: Induction Therapies, LLC, 3600 Chamberlain Lane, Unit 336, Attn:
Customer Service, Louisville, Kentucky 40241.

4. Termination: You understand that you must utilize the Autoship Program for a
minimum of six (6) months. If you wish to cancel your enrollment in the Autoship
Program after the initial six (6) month period, you must submit a written change or
cancellation request. You understand that any changes to future orders must be made at
least five (5) days prior to the designated monthly shipping date with respect to which
you wish to make a change. If you attempt to cancel your enrollment in the Autoship
Program prior to the minimum six (6) month term, you understand and agree that you
will be responsible for payment of the dollar amount of the savings per month for each
month which you have received those savings during your enrollment in the Autoship
Program, and that the Company may charge your credit card for such amount(s). After
expiration of the initial six (6) month period, you agree that the Autoship agreement will
automatically renew each month until you submit a written change or cancellation request
as set forth in Paragraph Three (3) of these Policies and Procedures.

COMMUNICATIONS WITH THE COMPANY

You acknowledge that telephone calls with the Company and Company representatives
may be monitored and/or recorded and agree to said monitoring and/or recording. You agree that
all information that you provide to the Company, including without limitation your mailing
and/or shipping address, telephone number, email address, and payment information will be
current and accurate. By providing your contact information to the Company, you consent to the
Company’s use of this information to contact you via email, text message, US Mail, pre-recorded
and live telephone calls regarding your account, your orders, your payment status and history
(including collection matters related to your account). You also agree to receive promotional
materials and communications from the Company related to its products. You further
acknowledge that you will be responsible for paying for any charges by any of your service
providers resulting from these communications. You agree to notify the Company of any change
in your contact information within fourteen (14) days of making such change. Any notification to
the Company of a change in your contact information shall be in writing and sent US Mail
addressed to: Induction Therapies, LLC, 3600 Chamberlain Lane, Unit 336, Louisville,
Kentucky 40241, or sent via email to info@collagenpin.com.

MANDATORY ARBITRATION

PLEASE READ THIS MANDATORY ARBITRATION PROVISION CAREFULLY AS IT
AFFECTS YOUR LEGAL RIGHTS. EXCEPT FOR THE SPECIFIC CLAIMS
SPECIFICALLY SET FORTH BELOW, YOU AGREE THAT ANY CLAIM THAT YOU
MAY HAVE IN THE FUTURE MUST AND WILL BE RESOLVED THROUGH A BINDING
ARBITRATION PROCESS. A CLAIM IS DEFINED AS ANY DISPUTE BETWEEN YOU
AND THE COMPANY AND/OR ANY ADDITIONAL THIRD PARTY RELATED TO YOUR
ACCOUNT, YOUR USE OF THE COMPANY’S WEBSITE AND THE PURCHASE, USE,
AND/OR RETURN OF THE COMPANY’S PRODUCTS.
YOU UNDERSTAND AND AGREE THAT YOU ARE WAIVING A RIGHT TO A JURY
TRIAL. THE RIGHTS THAT WOULD BE AVAILABLE TO YOU BY VIRTUE OF A JURY
TRIAL MAY NOT EXIST IN, OR MAY BE LIMITED IN, BINDING ARBITRATION. YOU
FURTHER AGREE THAT YOU MAY ONLY BRING A CLAIM IN YOUR CAPACITY AS
AN INDIVIDUAL, AND MAY NOT PARTICIPATE AS A PLAINTIFF OR CLASS
MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR CLASS ACTION
PROCEEDING. YOU FURTHER AGREE THAT THE ARBITRATOR MAY NOT
CONSOLODATE ANY CLAIMS OR OTHERWISE PRESIDE OVER A REPRESENTATIVE
OR CLASS ACTION PROCEEDING. THE FEDERAL ARBITRATION ACT AND FEDERAL
LAW APPLY TO THIS AGREEMENT. ANY ARBITRATION WILL BE CONDUCTED BY
THE AMERICAN ARBITRATION ASSOCIATION. The American Arbitration Association’s
rules are available for review at www.adr.org, or by calling 1-800-778-7879.

You understand that there is no judge or jury in arbitration, and the ability of a court to review an
arbitration award is limited. You also understand that an arbitrator can award the same damages
and relief to you as an individual as a court can, and the arbitrator must follow these Terms of
Use just as a court would.

EXCEPTIONS TO BINDING ARBITRATION

You or the Company may pursue in small claims court, all claims that are within the jurisdiction
of a small claims court, and that proceed on an individual (non-class) basis. Neither you nor the
Company shall demand arbitration in connection with a properly filed small claims action, so
long as that claim is pending solely in that court. Arbitration will also not apply to claims related
to trade secret misappropriation, patent infringement, copyright infringement or misuse or
trademark infringement. You agree that for any claims brought before a small claims court, shall
be governed by the laws of the state of Kentucky, without regard to principles of conflict of laws,
and you waive any objection which you may have at any time to the laying of venue of any
proceedings brought in any such court, waive any claim that such proceedings have been brought
in an inconvenient forum and further waive the right to object, with respect to such proceedings,
that such court does not have jurisdiction over you. You further agree that any claim not subject
to the arbitration or small claims provisions in this Agreement shall be filed only in the Jefferson
County, Kentucky District or Circuit Court, and you consent irrevocably and unconditionally to
the jurisdiction of these courts for any such claims.
Mandatory Pre-Arbitration Procedure: You agree that prior to initiating any claim against the
Company, you will provide the Company with an opportunity to resolve the alleged issue. You
shall provide to the Company, in writing, a detailed description of the alleged issue. Your written
notice will be mailed to Induction Therapies, LLC, 3600 Chamberlain Lane, Unit 336,
Louisville, Kentucky 40241, Attention: General Counsel. You further agree to act in good faith
in your negotiations with the Company with respect to your alleged issue. You agree that if your
alleged issue is not resolved within ninety (90) days of the Company’s receipts of your written
notice to the Company regarding the alleged issue, you agree to the arbitration requirement as set
forth herein.

AMENDMENTS TO THE ARBITRATION PROVISION

You understand that the Company may amend this Arbitration provision at any time
without prior notice to you. Your continued use of the Company website, purchase and/or use of
a Company product, is verification of your consent to such changes. If the changes to the
Arbitration provision are material in nature, the Company will make best efforts to provide you
with notice and the opportunity to opt out. Your continued use of the Company website, your
purchase of and/or use of a Company product, is verification of your consent to such material
change or changes.

YOUR RIGHT TO OPT OUT OF THE ARBITRATION PROVISION
YOU HAVE THE RIGHT TO OPT OUT OF THIS ARBITRATION PROVISION
WITHIN THIRTY (30) DAYS OF THE DATE OF YOUR PURCHASE OF A COMPANY

PRODUCT, USE OF A COMPANY PRODUCT OR ATTEMPTED USE OF A COMPANY
PRODUCT, WHICHEVER OCCURRENCE IS FIRST. WRITTEN NOTICE OF YOUR
ATTEMPT TO OPT OUT OF THE ARBITRATION PROVISION MUST BE SENT TO
INDUCTION THERAPIES, LLC, ATTN: GENERAL COUNSEL, 3600 CHAMBERLAIN
LANE, SUITE 336, LOUISVILLE, KENTUCKY 40241. IN ORDER FOR YOUR OPT-OUT
TO BE VALID AND EFFECTIVE, YOU MUST SUBMIT A WRITTEN AND SIGNED
NOTICE WHICH IDENTIFIES ANY COMPANY PRODUCT THAT YOU PURCHASED,
USED OR ATTEMPTED TO USE WITHIN THE LAST THIRTY (30) DAYS. OPT OUTS
WHICH ARE NOT TIMELY SUBMITTED TO THE COMPANY WILL NOT BE VALID. IF
YOU SUBMIT AN UNTIMELY OPT OUT, YOU UNDERSTAND THAT YOU WILL BE
REQUIRED TO PURSUE ANY CLAIM THROUGH ARBITRATION.

Induction Therapies Collagen P.I.N. info@collagenpin.com